Questions & answers

Commission fees for ticketing.
In addition to the ticket price, a commission is collected from the passenger for the services provided when selling tickets. The commission is charged for each place in the size set by the carrier at negotiated prices.

Commission fees for today are:

Since September 25, 2020, the commission fee (for each seat on the passenger train) is:

- for high-speed Afrosiyоb trains - 25,000 soums;

- for all passenger trains of domestic communication - 25,000 soums;

- for all interstate passenger trains in communication with the CIS countries, the formation of JSC "Uzbekistan Temir Yollari" - 63 000 sum;

- for all interstate passenger trains in communication with the CIS countries, the formation of other states - 63 000 sum;
- for the interstate train Tulpar Talgo No. 001/002 (Almaty - Tashkent - Almaty) - 43 000 sum.

O’ztemiryo’lyo’lovchi JSC
How to buy e-tickets?

STEP-BY-STEP INSTRUCTIONS FOR PURCHASING E-TICKETS

PRELIMINARY STEP

In the "FROM" field, enter the name of the station from which You want to leave and choose a station from the list of stations that appears. For example "TASHKENT". In the "TO" field, enter the name of the destination station and select the destination station from the pop-up list, for example, "SAMARKAND". In the "WHEN" field, select the departure date and click the "FIND" button. If there are no trains on the selected date, you can see the current train schedule.

STEP 1 – SELECT THE TRAIN

From the list of available trains, select the desired train and the desired class of cars from and click the "SELECT CAR and SEAT" button at the bottom of the screen. For the convenience of users are all available on the selected date of the train with the availability of seats in the cars and the cost of tickets. Please note that at this stage information is shown only about the available seats of the train. In case of their absence the information is not shown. In addition, you can also select other departure dates at the top of the screen. Attention! To proceed to the next step, you need to go through the standard registration and authorization procedure, specifying the name, surname and e-mail address.

STEP 2 - CHOICE OF CAR AND SEAT

Then on the scheme of the car the place is chosen (light-free, dark-sold, the chosen place-green). Also for convenience, additional services provided in the car are displayed: extra food and bed linen. After choosing a place, the user fills in personal passport data and enters all the necessary information in the appropriate fields. If necessary, you can select the "Add child" function. Thus, an adult passenger can register a child up to five years old in his seat free of charge. Also, if necessary, you can select seats for 3 more passengers and enter all the necessary data. Then you need to click "CONFIRM ORDER".

Attention! The passenger's personal data must correspond to the data specified in the identity document. If you issue an electronic ticket to a country where a passport is required, the ticket is issued exclusively for it (for example, Tashkent-Rybachye). If you issue a ticket outside Uzbekistan with children, then in accordance with the established procedure it is necessary to issue a ticket for a child with a child's passport. If you are a non-resident of the Republic of Uzbekistan, the electronic ticket is also issued on the passport with which the passenger intends to travel. If the personal data in the document are indicated in two fonts (Cyrillic and Latin), the information in the order is filled in Latin font. If the personal data in the document are specified only in Russian, the information in the order is filled in Cyrillic. In case of an error in the personal data of passengers or details of documents proving their identity, you need to make an adjustment before the payment of the order.

STEP 3-ORDER CONFIRMATION

At this stage, the passenger must check all the data entered. If the input is correct, it is necessary to put a "tick" at the bottom of the screen before the inscription "I agree to the Terms of purchase of electronic tickets" and click "ENTER CARD and PAY".

Attention! On the passage of 3 and 4 steps is given 15 minutes. If the passenger does not have time to make payment during this time, the order is canceled.

STEP 4-PAYMENT

Then fill in the fields "card Number", "card validity" and click "CONTINUE". After payment of the electronic ticket on the website the electronic travel document with details of a trip and number of Your electronic ticket (14 digits) is formed. In your personal account you can print out an e-ticket, cancel or restore the electronic registration for the train, cancel the order, as well as make a refund of the e-ticket. Today, only national cards are accepted for payment.

Attention! A printout of an electronic ticket for domestic flights is mandatory, since at the entrance to the station and at the pre-trip inspection by the inspection inspector, a mark is made about the safe passage. If you have issued an electronic ticket for an interstate flight, then in accordance with interstate agreements, you need to get a ticket at the ticket office of the railway station-on a strict reporting form, which will be required to present at the request of inspectors in other States, as well as for travel reporting.

Attention! This manual is intended only to help with the issuance of electronic tickets. For more information, follow the link. https://e-ticket.railway.uz/lang-ru/pravila-pokupki-elektronnykh-biletov.html
Where is it possible to buy the ticket?
The train ticket can be bought in railway cash desks or at the station, it is necessary to address only to workers of the station with breastplates (ticket clerks, persons on duty on the station, persons on duty on a hall, agents on issue of references). Apply for additional information on phone 1005.
What discounts are there for children?
The passenger has the right in the train to take with himself free of charge one child aged till five years without granting a separate place. When following with the passenger more than one child aged till five years, one of them is transported free of charge, the others – with 50 percentage discount from tariff cost with granting a separate place. Aged from five till ten years 50 percentage discount from tariff cost with granting a separate place is also provided to children. For children 10 years are more senior have to get tickets, as for adults.
What are the privileges for acquisition railroad tickets?

According to the operating statutes, resolutions of the government of the Republic of Uzbekistan and the Agreement of the CIS of March 12, 1993 "About mutual recognition of the rights for preferential journey for disabled people and participants of the Great Patriotic War, and also persons equated by it" — signed with Heads of governments the right of a free pass by rail is granted once a year (there and back):

a) To the Heroes of the Soviet Union and persons who are awarded the order Slava of three degrees;

b) to disabled veterans of 1 and 2 groups; from among the military personnel, workers and employees got wound and to persons to them equated;

c) to disabled people to liquidators of accident on the CNPP (within the Republic of Uzbekistan).

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E-government

Activity

«Electronic Government» system development Center was established under the State Committee for communication, Informatization and telecommunication technologies of the Republic of Uzbekistan on the basis of the government decision (RCM No. 250 dated September 16, 2013), whose main tasks are:
• developing strategic directions for further development and improvement of "Electronic government" system on the basis of the analysis and research of global trends and the experience of foreign countries;
• providing a single technological approach on formation of Electronic government system, which provides a consistent mechanism design, development and integration of information systems, information resources and databases used in government organization, the organization of normative-methodical support of projects of "Electronic government";
• Arranging of a systemic reorganization of functional and operational processes of government authorities’ activity, preparation of proposals on optimization, improvement and implementation of innovative mechanisms for managing business processes associated with the provision of public services;
• conducting target analysis and preparation of proposals on improvement of the existing legal framework for the effective implementation of the "Electronic government" system;
• conducting systematic monitoring and evaluation of the implementation and development of information and communication technologies, including the study on the effectiveness of implementation of information systems and resources, conducting system of rating on the implementation effectiveness of information and communication technologies in the activities of state bodies within "e-Government" system
• developing a method for determining the key performance indicators of the effectiveness of the provision and use of online government services, the target indicators and implementation indicators of projects within the “Electronic government” system.

The ultimate goal of implementing E-government in Uzbekistan is the creation of a perfect e-governance, which is able significantly to improve the possibility of providing interactive services; accountability and transparency of the government authorities. The availability and individualized services; informing and effective participation of citizen in the political processes; the free information exchange; optimization of public services to individuals and businesses; support and empowerment of self-service of citizen; increase the participation of all voters in the election processes of administration and management of the country and others.

STRUCTURES AND HUMAN RESOURCE CAPACITY OF THE CENTER

Structure of the «Electronic Government» system development Center consists of seven departments, each of which has its own tasks and consists of several divisions.
• The Department for Strategic Planning and Forecasting deals with formation of plans for implementation and further development of the "e- Government" and determination of the key directions of system development, in line with international trends as well as the preparation of special studies, collection and analysis of facts that affect the effective implementation of the system;
• The Department for the optimization of operational and functional processes involved in an analysis of existing processes and the development of proposals for optimization of functional and operational processes of the activities of the state and economic management, preparation of proposals for improving the delivery of public services to citizens and businesses within the implementation of "e-Government" system as well as the development of the methodology for determining the key performance indicators for provision and use of online services;
• The main objectives of the Department for analysis and assessment of the implementation of ICT include: analysis and evaluation of the implementation of ICT in public and economic administration, local authorities, as well as monitoring the state of ICT development in regions of the Republic of Uzbekistan;
• The Department for the development of information systems is responsible for the development of “e-Government” architecture and complex of information systems as well as the expertise of information systems;
• The Department for the development of information resources of “e-Government” system is engaged in the development of centralized databases of “e-Government”, departmental information resources, as well as the single interactive state services portal;
• The Department for the development of the "e-Government" system in the regions is involved in coordinating the Centers of computerization and developing the Customer support centers in regions;
• Along with other departments, there is the Department for the coordination of specialized structural units, which is responsible for coordinating the activities of the specialized units of government agencies and business management, as well as local authorities.
In addition to the above-mentioned departments, the structure of the Center includes administrative staff in form of Financial, International and other departments.
The personnel of the Centre for “eGovernance Development” varies and consists of both the experienced and the young professionals. More than 500 CVs have been reviewed by present in order to find right candidates for further work in our Center.